Mediation is a private and informal process for resolving disputes in which a mediator meets with the parties to the dispute and attempts to help the parties reach an agreement.The confidentiality of mediation allows parties to explore resolution of their dispute knowing that the details of their discussions remain private. The mediator is neutral and impartial. The mediator will not decide the dispute or offer his or her opinions on how the dispute should be resolved. Rather, the mediator will work to improve communication between the parties, and will focus the discussion on the parties' interests or needs, and on solutions which best meet those interests or needs.

Mediation often ends with the parties involved in the dispute signing a settlement agreement. However, mediation is a voluntary process. No party will be forced into a settlement agreement unless they are satisfied with it, and any party can end the mediation at any time.